Xpress Money firmly believes in a customer centric approach, a cornerstone in the company’s quest for excellence. Our strong team understands the needs of the consumers in this dynamic industry and focuses its efforts to surpass customer expectations every time.
What is Xpress Money Online?
Xpress Money online provides a fast and secure means of sending money to 125 countries around the world. The money can be collected within minutes at any of our 135,000 agent locations around the world. The money can be collected directly as cash through the ‘Cash Pick-Up’ mode or may be credited straight to a bank account.
Can anyone use this service?
Any Canadian resident with a bank account with RBC Royal, BMO, Canada Trust and Scotia Bank can use the service. Xpress Money will be able to process a transaction request, only after having completed the mandatory KYC and AML due diligence process.
How do I use the service?
Send money through Xpress Money Online in three easy steps;
> Complete the online registration form by providing your basic details such as name, address and telephone number. This is a one-time process for making the first transaction.
> Select the payout mode (Cash pick-up, Account Credit or Direct door delivery) and provide beneficiary information.
> Make the payment using your online bank account with any of the following banks RBC Royal, BMO, Canada Trust and Scotia Bank
> A unique transaction reference number (XPIN) is provided as soon as the transaction is completed.
If the mode of payment is Cash Pick-Up – the cash can be collected by providing the XPIN and a government approved identification proof or document at the agent location.
Why should I use Xpress Money Online?
Accessible 24×7 from any internet access point, which saves the cost and hassle of having to visit a retail location.
Instant payout facility for ‘Cash pick-up’ at 135,000 Xpress Money payout locations.
Simple, secure and transparent process at very competitive exchange rates
128-bit SSL encryption ensures security of transaction information exchange.
24×7 customer support, e-mail notifications and facility to track transaction status.
What is online registration?
Xpress Money processes all transactions strictly in compliance with the online identification (Canada BILL C-25) and Anti Money Laundering regulations. During the process of registration, we use trusted and approved databases to validate the information provided, through an approved specialist Company. The online registration is a one-time authentication process. Upon successful registration, you will be provided with a username and password to access your account subsequently.
What are the payout modes available with Xpress Money Online?
Cash Pick-up – Collect cash within minutes at 135,000 retail outlets in 125 countries.
Account Credit – Beneficiary accounts will be credited within 24hrs. This facility is currently available in – Bangladesh, Indonesia, Nepal, Pakistan, Philippines and Sri Lanka.
Xpress Door Delivery – The cash will be delivered directly at the door step. This facility is available only in Philippines, Sri Lanka and Vietnam.
How do I locate a cash pick-up agent?
The agent locator function available on the homepage can be used to locate your nearest agent. Moreover, all agent locations carry Xpress Money signage, which identifies it as an Xpress Money agent.
What does ‘Anywhere Payout’ mean?
Some Countries have the ‘Anywhere Payout’ facility. It essentially means that the beneficiary may receive money at any Agent location. E.g. If a transaction is sent to India (an Anywhere Payout country), the beneficiary can collect the amount from any of the 33,000+ agent locations in India.
Xpress Money Agent locations will display the Xpress Money logo for easy identification. You can also locate an Agent by using our Agent Locator utility on the website.
Click Here for the full list of Anywhere Payout countries
What is XPIN?
The ‘XPIN’ is a 16 digit unique transaction reference number, which must be communicated to the receiver for collecting the cash at the receiving location. It must be stored safely and provided as reference for any queries or follow-up action.
What are the admissible identity proofs to collect cash at the agent location?
Any government approved identity proof, ideally with a photo, can be used. The following identity documents are admissible for collecting cash;
> Valid Driver’s License
> National Identification Card e.g. Social Security Card, Social Insurance Card, etc.
> Government issued identification with a photo e.g. Voters ID card, Ration Card, etc.
How can I check the status of my transaction?
Transaction status can be checked by logging in to your online account and entering the transaction XPIN in the check transaction status link. For any query or issues you can write to us at email@example.com or call us at 1866 977 3772 (1866 XPRESS2). We will get in touch with you to resolve any issue at the earliest.
The registration or transaction process could not be completed
Kindly check the information provided during registration – name, address, phone number, Social Insurance and Driving License number. If the registration is still unsuccessful, please contact our Customer Service Desk by emailing us at firstname.lastname@example.org or call us at 1866 977 3772 (1866 XPRESS2).
Payment authorization may be declined because of incorrect or invalid account details. Please ensure that the information entered is correct. In case you are not able to complete the transaction, kindly get in touch with our Customer Service Desk with the ‘Transaction Reference’ number provided during the transaction.
Is online transaction safe?
For more information, log on to: www.xpressmoney.com