Last update08/06/2018


Music, fighting illegal remittance and customer experience awards in UAE!

Thursday, 16 March 2017
Rate this item
(2 votes)

    At the cultural programme for the differently abled

    We began 2017 in UAE on a priceless note, adhering to the “Year of Giving” mission and initiative of the UAE Government.

    We sponsored the cultural programme for differently-abled children in Sharjah. It was so moving to see those special precious children showcasing their talents in the presence of their parents and public. The audience were spellbound beyond words.

    At the Cairo Sound Music Festival

    Could there be a better entry into the human heart, than through the antechambers of the ear? We struck a musical chord with Arab community by sponsoring the Cairo Sound Music Festival for the first time ever. Popular Egyptian bands rocked the music fest which was attended by more than 1500 music enthusiasts.

    Rewarding customers while fighting illegal remittance channels

    To us customer is the King! So all our innovation and efforts, have always been customer’s direction. For quite a while, we’ve noticed how expats lose money to illegal remittance channels. So to protect their hard earned money and to spread awareness about the latent dangers, we conducted huge successful campaigns for the Bangladeshi and Pakistani communities. In addition to getting educated, our customers also won exciting prizes.

    Proudly receiving the Service olympian award

    Recognising how much we do to enhance customer experience, we were awarded the Service Olympian Award for Best Customer Experience Measurement. We also got re-certified with TISSE (The International Standard for Service Excellence) consecutively for the fifth cycle. This year our service excellence score was 91.7% as compared to 90% in 2015.

    Receiving the DED Award

    Appreciating our customer service efforts towards the Arab community such as the opening of exclusive “Hayakum ” counters, the Dubai Department of Economic Development (DED) conferred us with an award and certificate for the use of Arabic language through the dedicated “Hayakum” counters.

    Our new branch at the IBN Battuta Metro link

    One more great news. We’re elated to mention that we will be serving more customers through our new branch at IBN Battuta Metro link.

    Visit us soon!

Last modified on Thursday, 16 March 2017 10:36